A real jobA national political party · anonymised
More than 200 emails a day, and five people to answer them.
Before
4,500+
messages waiting, never answered or even acknowledged
Now
Cleared
the whole backlog, every message read and sorted
5,000+ handled so far, from donation requests to hate mail, with no failures and no misclassifications
Every email is read, filed under one of more than 25 categories and forwarded to the person who handles that subject. Routine questions are answered on their own, from what the party had already published.
The agents are guarded against outside attack.
Volunteers, for the same party
Each sign-up is read, placed in one of more than 60 regions and introduced, in an email written for that person, to the right coordinator and overseer.
500+ in a row, without fail